(Last modified on 31 October 2018)
These Terms and Conditions (hereinafter: “T&C”) apply to registrations and any orders placed by the buyer (hereinafter: “you” or “Buyer”) at the website sugasugawear.com operated by Rebeka Sára Andresik (hereinafter: “Web Shop”)
1. Data of the operator of sugasugawear.com:
Sole proprietor: Rebeka Sára Andresik
Seat: 1067 Budapest, Szondi utca 11, Hungary
Small taxpayer registration number: 51918431
Tax number: 68557863-1-41
Statistical code: 68557863-4799-231-01
The Web Shop accepts orders from registered buyers and from guest buyers without registration. To register, Buyers must provide all data duly completed as requested by the web shop at registration. The Web Shop displays a warning if the data entered by the Buyer is incomplete and correction is necessary for successful registration. sugasugawear.com assumes no responsibility for any issues, delays or faults attributable for incorrect and/or incomplete data provided by the Buyer when registering or placing an order.
2. Repurchase Option, Returns Policy
If for any reason you are unhappy with goods you have purchased from sugasugawear.com, in accordance with Government Decree 45/2014. (II. 26.) you have the right to cancel your purchase for 14 days, counting from the day you receive your product, without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel you must inform sugasugawear.com of your unambiguous corresponding decision by letter or email. In case you cancel your purchase in writing it is enough to send the cancellation statement within 14 days (it does not have to be received within 14 days). You may exercise your right to cancel between the time of your order and the day you would receive the product.
Pursuant to Section 29 of Government Decree 45/2014. (II. 26.), the Buyer may not exercise the right to cancel the purchase for certain products (e.g., newspapers, journals and periodicals; sealed audio/video recordings or sealed computer software (if the goods become unsealed after delivery); sealed goods which are not suitable for return due to health protection or hygiene reasons (if they become unsealed after delivery); supply of goods which are likely to deteriorate or expire rapidly; supply of goods that will mix due to their nature with other products after the delivery; and supply of goods that are made to the customer’s specifications or are clearly personalised).
The right to cancel is only available to Buyers who are considered consumers, meaning natural persons acting outside of their profession, sole trade or business activities. Enterprises (companies) are not eligible for the right to cancel in accordance with the relevant legislation.
If you cancel the purchase (contract), sugasugawear.com will reimburse without undue delay, and not later than 14 days after the day we receive the cancellation form back from you, all considerations performed by you, including shipping costs (except for extra costs incurred by you choosing a shipping method other than the standard cheapest shipping offered by sugasugawear.com). We will make the reimbursement using the same means of payment as you used for the initial transaction. You will not incur any additional fees as a result of the reimbursement.
sugasugawear.com may withhold reimbursement until we receive the product or until you verify that you have returned it, whichever is sooner.
You shall bear the direct cost of returning the goods as sugasugawear.com does not undertake such costs. sugasugawear.com will make the reimbursement using the same bank account as you used for the initial transaction.
Returned goods should not be damaged or used, except for any use necessary for determining the product’s features, characteristics or working order (e.g., trying on or inspecting the product). Any depreciation, damage, or costs incurred by use exceeding the above – that is, in case the returned goods are damaged or show signs of use that exceed what is generally acceptable – will be borne by the you. In case you used a discount that is dependent on the order amount, a percentage of the discount will be proportionally deducted from the price when the product is returned, and you will be reimbursed the price from which the discount has been deducted.
3. Shipping Information and Costs
Delivery timescales: Please be informed that our delivery timescale for products in stock is:
2 to 10 working days.
Delivery: Products ordered in the web shop are delivered to your home by the logistics partners of sugasugawear.com, the Hungarian Post and GLS Hungary, between 8.00 a.m. and 5.00 p.m.
You will receive and email from the courier on the expected delivery time. If the expected delivery time does not suit you, you can arrange a new delivery time with the courier at the following contacts:
If you are not available to receive your initial delivery, the second delivery attempt is free of charge.
Shipping fees: Shipping is free for orders above HUF 15,000 only in Hungary.
4. Payment Information and Methods
Our Web Shop accepts payment by bank transfer in advance and by debit or credit card. You can select from the available options when placing your order. Shipping fees also depend on the type of payment you choose, and the fees will be displayed to you as you place your order.
Complaints Management, Legal Remedy, Supervisory Bodies
To submit a complaint or a warranty claim, sugasugawear.com offers the following contact options:
Contacts for district authorities can be found here.
Arbitration Board of Budapest contact information:
Address: Hungary, 1016 Budapest, Krisztina krt. 99. III. em. 310.
Postal address: HU-1253 Budapest, Pf.: 10.
HQ phone number: +36 1 488 2186
Fax: +36 1 488 2131
Contacts for dispute resolution bodies in various counties can be found here.
Online Dispute Resolution
For complaints about goods purchased online, you can request an out-of-court settlement of your dispute through the platform provided by the European Commission. You can submit your complaint by filling out the form at the online dispute resolution platform. It is useful to attach all documents to the form that may substantiate your claim.
This contract is considered an electronic contract not concluded in writing, recorded electronically and made available for subsequent viewing. All contracts between sugasugawear.com and the Buyer are concluded in Hungarian.
5. General Product Characteristics
Material composition of products available in the web shop: